Privacy Policy

Information We Collect

• Account information from Google OAuth, such as your name, email address, and profile ID.
• Content and metadata you provide through our widgets, including chat messages, timestamps, and the pages where the widget appears.
• Site configuration details that you supply, such as domain names, widget settings, and team identifiers.

How We Use Information

• To authenticate users, provide access to the dashboard, and manage accounts.
• To operate and improve AI support widgets and related services.
• To maintain security, prevent abuse, and enforce our policies.

AI Processing

Our services use machine learning models to generate responses and insights. AI outputs are probabilistic and may be inaccurate, incomplete, or inappropriate. You remain responsible for reviewing and validating AI outputs before acting on them or sharing them with your customers.

Data Sharing

We do not sell your personal information. We share information only with service providers needed to deliver Nerdhook, comply with legal obligations, or protect our rights and users.

Data Retention

We retain information for as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce agreements. You can request deletion of your account and associated data, subject to legal retention requirements.

Your Responsibilities

You are responsible for the content you send through Nerdhook and for providing any required notices or consents to your end users. Do not submit sensitive or regulated data unless you have an explicit agreement with us that permits it.

Contact

If you have questions about this policy, contact us at linhtetln67@gmail.com .