Nerdhook documentation
Website chat widget for customer support automation.
Nerdhook helps online shops and small businesses answer repeated customer questions from their own structured business knowledge. When the assistant is not sure, it shows the business support options and helps capture customer contact information.
What is Nerdhook?
Nerdhook is a simple AI customer support workspace focused on a website chat widget. It turns product, delivery, payment, refund, and service information into an automated FAQ assistant for online shops.
Who is Nerdhook for?
Nerdhook is built for online shop owners, small business teams, and founders who answer the same customer questions every day and want customer service automation without a heavy support system.
What problem Nerdhook solves
Repeated customer questions slow down business owners. Nerdhook helps customers get quick answers from approved business knowledge and creates a handoff path when a human response is needed.
Why choose Nerdhook?
Nerdhook keeps the first version practical: structured knowledge, a website chat widget, unanswered question tracking, and lead capture chatbot behavior. More channels are planned later, but the current focus is the website widget.
How Nerdhook works
1. Add shop knowledge
Create a structured knowledge base with common questions, categories, products, services, and answers.
2. Install the widget
Copy the website widget script from the dashboard and place it on your shop website.
3. Capture handoffs
When Nerdhook is not sure, it shows your support contacts and can collect visitor name, email, phone, or message.
Key features
Customer support automation for online shops
Answer repeated delivery, payment, product, refund, and service questions from one business knowledge base chatbot.
Website chat widget
A small website support assistant that customers can use without signing in.
Lead capture and fallback handoff
If the automated FAQ assistant cannot answer, it asks for contact details and shows your phone, email, Facebook, Messenger, Telegram, or website links if configured.
Privacy-friendly support knowledge
Public widgets receive only safe public configuration. Private dashboard data and full knowledge records are not intentionally exposed through the widget.
Terms summary, privacy summary, and acceptable use
Terms summary
Nerdhook is a support automation tool. Clients are responsible for the accuracy of their business knowledge, answers, and configured contact information.
Privacy policy summary
Visitors may submit name, email, phone, and message through a client widget. Nerdhook stores widget leads and unanswered questions so the business can respond.
Acceptable use
Nerdhook should not be used for illegal, harmful, deceptive, or abusive activity. Businesses should not add secrets or private credentials to public support knowledge.
Mission and future vision
Nerdhook’s mission is to help small businesses give faster customer support without needing a large support team. The current product is centered on the website widget, structured knowledge, fallback handoff, and lead capture. Future improvements may include more channels and richer shop workflows after the core website support experience is dependable.
Frequently asked questions
Does Nerdhook replace my support team?
No. Nerdhook helps answer repeated questions and hands customers to your team when the answer is unclear.
Does Nerdhook guess answers?
The MVS is designed around structured business knowledge and fallback behavior. If an answer cannot be matched, the widget should ask for contact information instead of guessing.
Do customers need an account?
No. Customers use the website chat widget directly on your shop website.
Getting started
- 1. Sign in to Nerdhook.
- 2. Add your online shop knowledge and support contact options.
- 3. Copy the widget script from your dashboard.
- 4. Test known and unknown customer questions.