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Nerdhook

Setup guide

Connect every customer channel.

Choose ecommerce, add your business details, install the website widget, and connect the messaging accounts your customers already use.

Channel status

Website and Messenger public beta

The website widget and Facebook Messenger connection are available in public beta. TikTok and Telegram messaging are coming soon.

Start here

Prepare your Nerdhook workspace

Complete the workspace once, then reuse the saved store information and AI behavior across every connected channel.

  1. 01

    Create the business

    Sign in, choose ecommerce, and save the business name, logo, and support capabilities.

  2. 02

    Add store information

    Add products, stock, links, payment details, supported languages, and the support contact customers should receive.

  3. 03

    Choose a channel

    Open Channels in the workspace and configure the website widget or an approved messaging provider.

Public beta

Website widget

Use the built-in widget for AI-assisted product questions, human support, and guided KPay orders. The widget can show merchant transfer details, collect a receipt image for business review, and report order status; it does not process funds or verify a transfer automatically.

Open website setup →
  1. 1. CustomizeEnter the HTTPS address of the website allowed to use your widget. Choose the greeting, accent color, and female or male AI persona, then save the widget settings.
  2. 2. Copy the scriptCopy the generated installation snippet from the Website channel page.
  3. 3. InstallPaste it immediately before your website’s closing body tag and publish the site.
  4. 4. TestOpen the published page in a private browser window and send a question. The widget is rejected on other website origins.

Public beta

Facebook Messenger

Connect one Facebook Page to a Nerdhook workspace. Incoming messages are stored, can receive AI replies based on the saved business catalog, and remain available for human review and replies. Guided KPay ordering requires the business to review each submitted receipt.

Open Facebook setup →
  1. 1. Create and configure a Meta appCreate an app in Meta for Developers, add Messenger and Facebook Login for Business, and associate the business portfolio and Facebook Page.
  2. 2. Add the OAuth redirecthttps://nerdhook.site/channels/facebook/callback
  3. 3. Configure Messenger webhooks

    Use https://nerdhook.site/facebook/webhook, enter the same private verify token configured on the server, and subscribe to messages and messaging_postbacks.

  4. 4. Request permissions

    Nerdhook uses pages_show_list, pages_manage_metadata, pages_messaging, and pages_read_engagement. Complete Meta App Review before connecting Pages owned by people outside the app’s test roles.

  5. 5. Connect and testOpen the Facebook channel, authorize Meta, choose a Page, and send that Page a new Messenger message. Use Refresh connection if the webhook subscription changes.

Coming soon

TikTok Business Messaging

TikTok account connection, webhooks, conversation sync, and replies are not available in Nerdhook yet. The developer app can be prepared while message-management access and the backend integration remain pending.

View TikTok status →
  1. 1. Register as a TikTok for Business developerComplete the developer profile and wait until TikTok verifies it.
  2. 2. Create the messaging appUse a clear name such as “Nerdhook Messaging” and explain that businesses will receive customer direct messages and send human or AI-assisted replies from a unified support workspace.
  3. 3. Add the advertiser redirect URLhttps://nerdhook.site/channels/tiktok/callback
  4. 4. Request only the required scope

    Select TikTok message management for conversations, incoming messages, replies, and messaging webhooks. CTM event management is advertising attribution and is not required for customer support.

  5. 5. Prepare the Business AccountUse an eligible TikTok Business Account, connect it to Business Center when required, and grant direct-message management permission.
  6. 6. Wait for approvalLeave the app offline while verification is pending. After approval, keep the App Secret private and configure it only in the Nerdhook server environment.

Checks

Connection troubleshooting

No Facebook Pages returned

Confirm the authorizing Facebook user has full access to the Page and accepted every requested permission.

Facebook receives no messages

Verify the callback and verify token, check the subscribed fields, then use Refresh connection in Nerdhook.

TikTok permission unavailable

Finish developer verification and the separate Business Messaging access or privacy review. Regular advertising scopes do not replace message-management access.

Keep credentials safe

Never paste provider secrets into support messages, screenshots, public documentation, frontend JavaScript, or committed environment files.

Ready to configure a live channel?

Sign in, complete the business workspace, and open Channels.

Open workspace →